General Manager

Facility Description:

Designed by Jim White in 2001, the 7,100-yard, par-71 private course is known for its’ unique water features and impeccable bent grass greens. Wilderness Ridge has hosted numerous prestigious championships, including the U.S. Open Qualifier, Nebraska Section PGA Championship, Nebraska Mid-Amateur Championship and several college championships.

In addition to the two golf courses, Wilderness Ridge has a pair of restaurants, The Lodge at Wilderness Ridge, a rustic fine dining restaurant that offers the finest steaks, seafood – flown in fresh each week from Seattle. Timbers offers a more relaxed atmosphere and cuisine which provides members with the opportunity to relax after work or a round of golf. For the past several years, Wilderness Ridge Golf Club has been named Lincoln’s #1 choice to host a wedding and features five different options for corporate business meetings.

Wilderness Ridge Golf Club has experienced significant membership growth in the past three years as we have added amenities for our membership which includes a state-of-the-art aquatics center, Timbers restaurant, stand along golf shop and golf academy, Lodge restaurant enhancements, and new fitness center.  www.wildernessridgegolf.com

 

Position Summary:

Manages and directs overall operational and fiscal performance of the facility in compliance with company policies and procedures. Develops and implements service, fiscal, operational, marketing and business development plans and strategies. Establishes and administers service and operational standards and quality performance guidelines for all operating functions and staff.

 

Major Duties:

• Coordinate and facilitate effective communication with clients with regards to Wilderness Ridge, as well as the improvements being implemented throughout the entire facility.
• Implement proven guest service and member service training programs, True Service, designed to achieve “Best in Class” experience.
• Supervise full and part-time staff members. Oversee and direct course superintendent, Director of Golf, sales staff, food and beverage director, accounting and human resources.
• Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances and develop and implement action plans to achieve appropriate adjustments.
• Coordinate accounting operations with home office, including the organization of appropriate expense invoices and payroll records.
• Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets.
• Develop and communicate recommendations and plans for operating guidelines and capital projects with KemperSports senior management and ownership.
• Maintain and monitor a successful club operation which encompasses golf, food and beverage, agronomics, marketing and training.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards.
• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Insure the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving member service excellence.
• Provide appropriate leadership, direction, supervision, and guidance to staff in accord with company culture and mission statement to promote positive employee morale and performance quality.

 

Qualifications:

• College degree required.
• Minimum of 10 years applicable private club, premium daily fee and / or resort management experience
• Demonstrated experience in the areas of member service, budget development, fiscal management, strategic planning, staff management.
• Significant knowledge and experience in fine dining and banquet operations
• Strong written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Classification:

Full-time, Salaried, Exempt

 

KemperSports is an Equal Opportunity Employer