Special Events Salesperson

Property Description:

Rock Spring Golf Club at West Orange features one of only two public golf courses in the United States designed by legendary architect Seth Raynor, whose highly-ranked work includes Fisher’s Island in New York, Shoreacres on Chicago’s North Shore and Mid Ocean Club in Bermuda. Twelve of Raynor’s courses are on GOLF Magazine’s list of the Top 100 in the U.S. GolfWeek’s Best Courses to Play in New Jersey again in 2024.

Rock Spring’s 6,600-yard par-71 course sits on a rolling, tree-lined site and features many of Raynor’s trademark design elements with truly unique and creative green complexes. Founded in 1925, Rock Spring Golf Club at West Orange has played host to the 2022 MGA Men’s Public Links Championship, 2021 MGA Women’s Public Links Championship, 2020 NJSGA Men’s Public Links Championship, New Jersey State Open (1981, 1990, 2000 and 2009), the US Healthcare Classic, and many state PGA and USGA qualifying events.

Position Summary:

The Special Events Sales Person is responsible for generating revenue at the facility by promoting and selling special events, weddings, banquets, conferences, hotel accommodations, group outing packages, etc. to corporate clients and the general public in the local market.  Duties will involve working with management to plan, advertise, organize and coordinate events to ensure our customers have a five-star experience at the facility.

Essential Duties and Responsibilities:

• Sell and organize all special events, weddings, banquets, conferences, group outings, tournaments to corporate clients and the general public in the local market.
• Build relationships with media, hotels, convention contacts, golf associations, civic organizations, etc. to promote group outings, special events, and tournament play.
• Process all requests for group outings/events. Prepare and maintain and outings calendar for the year. Develop and maintain a perpetual client roster.
• Organize and handle all details for group outings, special events, banquets, tournaments, etc. Manage communication between departments to help ensure coordination of all guest needs and activities. Ensure that all employees, especially customer contact personnel, fully understand all pertinent details in order to maximize customer satisfaction.
• Assist preparing brochures and group outing information packages.
• Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility products, services, amenities, activities, policies, etc.
• Handle customer inquiries and/or complaints in accordance with Club operating policies and procedures.
• Be fully knowledgeable of golf shop merchandise, restaurant and bar menus, hotel operations and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist customers with special merchandise orders.
• Monitor guest activities. Review customer satisfaction information. Analyze information reflecting customer purchases, usage of amenities, products and services. Make recommendations to appropriate departments as a means of continuous improvement.
• Perform other duties as appropriate.

Qualifications:

• College education preferred.
• 3 years outside sales and marketing experience, preferably in the golf or hospitality industry.
• Demonstrated quality interpersonal communication skills, presentation skills and sales skills.
• Dedication and commitment to excellent customer service.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Classification:

Full-time, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer