Membership Director

Property Description:

Established in 1976, Lincolnshire Fields Country Club is a premier private club in southwest Champaign offering championship golf, tennis and pickleball, a resort-style aquatics complex, and a vibrant calendar of dining and social events. The 18-hole Larry Packard–designed course was recently enhanced through a comprehensive bunker renovation, further elevating its reputation as one of Central Illinois’ finest. Known for its family-friendly environment and strong sense of community, Lincolnshire Fields is a member-owned, not-for-profit equity club managed by KemperSports. The next Membership Director will lead a dedicated team focused on delivering exceptional member experiences, operational excellence, and continued growth for this established and highly regarded private club.

Position Summary:

Develops and implements programs, projects and activities designed to increase and retain membership in the club.  Represents the club in its relationships with numerous external constituencies.

Essential Duties and Responsibilities:

• Plan and implement strategies to meet club membership goals.
• Select and canvass various markets for qualified individuals.
• Utilize telemarketing efforts to prospect for potential members from active member referrals and leads from staff, catering, newspaper articles, lists, publications, etc.
• Develop and maintain a perpetual member invitee roster.
• Promote club activities using table tents, newsletters, direct mail flyers and other means.
• Organize and conduct prospective member functions.
• Conduct tours for prospective members.
• Organize the production of membership kits for sales calls, blitzes and direct mail.
• Develop procedures for processing prospective members’ applications. Monitor implementation to ensure they are consistently followed.
• Process all requests for membership. Assist prospective members in fulfilling application requirements.
• Develop and conduct orientation program for new members.
• Coordinate the development of social activities/calendar for the club. Track the success (performance) of all membership activities.
• Research the need for on-going sales promotions regarding demographics, market segmentation data, etc.
• Maintain the club’s data base (membership register) of members’ files.
• Process member registrations, develop reports and undertake special projects as applicable if membership retention problems arise.
• Assess the need for and make recommendations regarding membership classifications to help ensure that the needs of a changing market are met.
• Personally meet each club member and instill confidence that the club is operated in the best interests of the membership.
• Serve on applicable club committees to assure that members’ interests are addressed.
• Provide sales training for applicable staff members.
• Assure the efficient and timely submission of all required reports.
• Perform other duties as appropriate.

Qualifications:

• College degree preferred.
• 2 years applicable sales and marketing experience, preferably in a private club environment.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer