Membership Director

Property Description:

Hawthorn Woods Country Club is a private, member-focused club featuring an Arnold Palmer Signature golf course, vibrant year-round dining and social programming, family-friendly amenities, and a welcoming community atmosphere. The Club continues to invest in facility improvements and long-term capital enhancements, providing exceptional experience for our members and guests.

 

Position Summary:

Develops and implements programs, projects and activities designed to increase and retain membership in the club.  Represents the club in its relationships with numerous external constituencies.

 

Essential Duties and Responsibilities:

• Plan and implement strategies to meet club membership goals.
• Select and canvass various markets for qualified individuals.
• Utilize telemarketing efforts to prospect for potential members from active member referrals and leads from staff, catering, newspaper articles, lists, publications, etc.
• Develop and maintain a perpetual member invitee roster.
• Promote club activities using table tents, newsletters, direct mail flyers and other means.
• Organize and conduct prospective member functions.
• Conduct tours for prospective members.
• Organize the production of membership kits for sales calls, blitzes and direct mail.
• Develop procedures for processing prospective members’ applications. Monitor implementation to ensure they are consistently followed.
• Process all requests for membership. Assist prospective members in fulfilling application requirements.
• Develop and conduct orientation programs for new members.
• Coordinate the development of social activities/calendar for the club. Track the success (performance) of all membership activities.
• Research the need for on-going sales promotions regarding demographics, market segmentation data, etc.
• Maintain the club’s data base (membership register) of members’ files.
• Process member registrations, develop reports and undertake special projects as applicable if membership retention problems arise.
• Assess the need for and make recommendations regarding membership classifications to help ensure that the needs of a changing market are met.
• Personally meet each club member and instill confidence that the club is operated in the best interests of the membership.
• Serve on applicable club committees to assure that members’ interests are addressed.
• Provide sales training for applicable staff members.
• Assure the efficient and timely submission of all required reports.
• Perform other duties as appropriate.

 

Qualifications:

• College degree preferred.
• 2 years applicable sales and marketing experience, preferably in a private club environment.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations

 

Classifications

Full-Time, Exempt, Salaried, Year-Round

 

KemperSports Management is an Equal Opportunity Employer