Head Golf Professional

Property Description:

Stonebridge Golf Club is a must-play facility for both residents and travelers visiting the New Orleans area. Built in 1984, this long-standing community treasure is located just 20 minutes from the French Quarter, offering an accessible escape into the natural beauty of South Louisiana. The property features an 18-hole Championship golf course along with an additional 9-hole layout, The Harvey 9, perfect for beginners or a relaxed, casual round. Both courses wind through scenic canals and bayous, where golfers can experience the region’s unique landscape and encounter a variety of native reptiles and waterfowl that call the area home. Known throughout the region for having some of the friendliest staff in golf and offering one of the best overall values around, Stonebridge delivers a welcoming and memorable golf experience for players of all skill levels.

 

Position Description:

The Head Golf Pro is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace. The Head Golf Pro oversees all golf shop operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Develop and implement a merchandising program for the facility which specifically focuses on merchandise purchasing, pricing, display techniques, sales, inventory turnover and inventory control in order to maximize sales revenues and profit margins while minimizing theft and shrinkage problems.

 

Essential Duties and Responsibilities:

• Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved.
• Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service.
• Schedule: Ability to work a flexible schedule, including weekends and holidays, while maintaining the required 25-hour weekly minimum at the Pro Shop counter.
• Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
• Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Develop a merchandising program that includes floor plan layouts, display tactics, merchandise mix, quality and quantity of items purchased, staffing requirements, etc.
• Work to develop a purchasing budget and implementing the on-going open to buy or like program throughout the fiscal year.
• Plan and conduct individual and group lesson programs and golf clinics.
• Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play.  Recommend plans for continued improvement.
• Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
• Interact with guests in a congenial and professional manner. Always maintain pleasant and professional telephone manner.  Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.  Ensure all phone calls are handled before the third ring.
• Assure the efficient and timely submission of all required operational, financial, budgetary reports.
• Perform other duties as appropriate. Other duties may be assigned.

 

Qualifications:

• High school/GED required; BA/BS degree preferred or applicable work experience.
• PGA or LPGA Class A credentials preferred; PGA or LPGA Associates actively pursuing Class A status are encouraged to apply.
• Minimum 2 years of management experience, preferably in the golf or hospitality industry.
• Demonstrated experience and capability in the areas of fiscal management and staff management. Retailing, marketing, and/or sales and customer service, guest relations experience preferred.
• Proficiency with computer software including word processing and spreadsheets.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.
• Candidates will be required to pass background checks before they can be hired.

 

Supervises:

Golf operations staff: guest services, golf shop staff, cart barn

 

Classification:

Full-time, Exempt

 

Compensation:

$46,000.00 – $59,000.00 per year based on experience

 

Job Benefits:

The benefits package includes various insurance plans, including medical insurance, dental insurance, life insurance, short-term and long-term disability insurance, accidental death and dismemberment insurance, and workers’ compensation insurance.

 

KemperSports Management is an Equal Opportunity Employer