General Manager

Property Description:

The Wilderness is a Jeff Brauer designed championship layout and features rolling terrain with contoured fairways with undulating greens surrounded by deep bunkers. Conveniently nestled in the wetlands area of Lake Jackson, Texas, The Wilderness has been recognized as the #1 Public Daily Fee Course in Texas and #3 in the U.S. by Golf Advisor. The Wilderness at Lake Jackson transcends time and delivers guests back to the days when early settlers traveled from town to town in search of the next gold nugget. The rustic, log cabin style Clubhouse and no homes in sight are just a few of the remarkable features that golfers enjoy during a unique golf escape. The Wilderness was recognized as a Certified Audubon Cooperative Sanctuary and has shown a strong commitment to its environmental program. The Wilderness has an array of amenities along with friendly, personalized service that have earned it recognition among the finest daily fee golf properties in the State of Texas. The Wilderness has been under the management of KemperSports since 2003.

For more information, please visit www.thewildernessgc.com.

 

Position Summary:

Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.  Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

 

Essential Duties and Responsibilities:

• Coordinate and deliver effective communication with clients with regards to facility operations, as well as the improvements and strategies implemented throughout the entire facility.
• Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
• Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Implement proven guest service training programs, True Service, designed to achieve “Best in Class” golf experience.
• Implementation of all KemperSports core business initiatives, Green to a Tee, Safety National, TrueService, Player Development Program, etc.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports.
• Represent KemperSports and the client in community endeavors and functions that support the growth of the business and create positive relationships and perception within the community.
• Attend periodic public meetings with the client and City Council to convey and positively represent the facility and KemperSports management strategies.
• Other duties and responsibilities as assigned.

 

Qualifications:

• College degree preferred.
• PGA Class A Member strongly preferred.
• 5 years applicable functional, supervisory and/or management experience, preferably in the golf industry.
• Demonstrated experience and capability in the areas of customer service training, budget development, fiscal management, strategic planning, social media marketing, staff leadership.
• Demonstrated strong written, verbal, and interpersonal communication skills.
• Experience in oversight of Food and Beverage concession of at least $250,000 in total revenues preferred
• Strong knowledge of Golf/Club POS systems and office applications including, Microsoft Excel, Microsoft Word, Microsoft Access and Microsoft PowerPoint.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Supervises:

Department Managers

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

 

KemperSports Management is an Equal Opportunity Employer