Director of Clubhouse Operations

Property Description:

Originally settled in 1799 by Colonel John Winstead and his family, the land that is now The Governors Club has long been a place of gathering and hospitality. In 1854, John M. Winstead constructed the stately, columned Pleasant Hill Mansion, a lasting symbol of the property’s history and enduring sense of place.

In 1997, this historic homestead and more than 600 acres were thoughtfully transformed into The Governors Club, now recognized as one of the premier gated golf and family lifestyle communities in Middle Tennessee. The Club offers a warm, welcoming environment where members and their families enjoy exceptional amenities, meaningful connections, and an active year-round social calendar, all within a setting defined by timeless elegance and natural beauty.

The Arnold Palmer–designed championship golf course winds through rolling hills, historic stone walls, spring-fed creeks, and scenic waterfalls, delivering a memorable golf experience while serving as a stunning backdrop to daily life at the Club.

At the heart of the community is the Clubhouse, the social hub of member life. Featuring multiple dining venues, two indoor bars, a swimming pool, a fully stocked golf shop, and an outdoor cabana with casual dining, family-friendly programming, and live summer music, the Clubhouse plays a central role in shaping the overall member experience.

For the Director of Clubhouse Operations, this setting offers a unique and rewarding leadership opportunity. The role oversees dynamic, member-facing operations, leads diverse hospitality teams, elevates service standards and helps shape the culture and social energy of one of Middle Tennessee’s most respected private clubs.

Position Summary:

This is an outstanding opportunity for a proven hospitality leader to join a high-performing private club team. The Director of Clubhouse Operations will bring a demonstrated track record of excellence in food & beverage and clubhouse operations within a private club or comparable high-end hospitality environment.

This role provides overall leadership for Clubhouse Operations and serves as a key member of a collaborative, high-functioning management team. The ideal candidate is a hands-on, self-motivated leader with strong operational instincts, exceptional people skills, and a genuine passion for delivering memorable member experiences.

Most importantly, this individual leads with a positive, service-driven mindset and a natural, authentic approach to hospitality, setting the tone for both team culture and the member experience.

Essential Duties & Responsibilities:

• Provide visible, quality leadership that fosters a positive, professional, and service-driven culture throughout the Clubhouse and its operations.
• Report directly to and support the General Manager across all operational and functional areas of Clubhouse Operations, as needed and directed.
• Oversee and lead all Clubhouse departments, including Kitchen, Dining Rooms, Bars, Snack Bars, Beverage Carts, and Housekeeping.
• Serve as a key member of the Executive Leadership Team, working collaboratively with the Controller, Membership Director, Golf Professional, and Golf Course Superintendent.
• Ensure members consistently experience exceptional food and beverage service, which remains the primary focus of the role.
• Maintain and continuously elevate service standards across all Clubhouse environments, events, and member programs.
• Lead with strategic thinking, accountability, attention to detail, and timely follow-through on initiatives and priorities.
• Set the standard by example—demonstrating a positive, energetic, and solution-oriented mindset with a “can-do” approach to service, programs, and operations.
• Partner with the General Manager and Human Resources on hiring, compensation, performance evaluations, coaching, corrective action, and other personnel matters, ensuring proactive communication on significant staffing decisions.
• Implement and uphold established Standard Operating Procedures, while continuously evaluating service quality and operational effectiveness.
• Champion KemperSports TrueService standards and actively drive continuous improvement in member service and hospitality excellence.
• Assist the General Manager and Controller with annual budgeting, forecasting, and financial oversight, including labor management, event costing, and departmental projections.
• Oversee the general care, maintenance, and presentation of the Clubhouse and related facilities to ensure a high-quality, member-ready environment at all times.
• Develop and maintain strong relationships with members, guests, vendors, community partners, and local stakeholders.
• Effectively delegate responsibilities to department leaders while retaining full accountability for overall Clubhouse performance and results.

Candidate Qualifications

The ideal candidate:

• Has five plus years of management experience in a similar, high-end hospitality environment.
  Must be an enthusiastic and highly motivated professional who enjoys engaging with members to make each of their experiences and the time they spend at the Club, exceptional.
• Has a clear understanding of what constitutes a “premier Club experience,” and the proven ability to execute to that level.
• Displays a solid understanding of facilities and membership management.
• Possesses financial acumen, an understanding of HR policies and regulations, elevated food and beverage standards and the club industry.
• Is skilled in hiring, training, mentoring, and developing high achieving employees. On- going training and coaching is essential.
• Has a strong knowledge of wine, beer, and spirits.
• Possesses a good sense of humor and an ability to have fun and has an acute attention to detail.
• Must be able to communicate effectively, with strong listening, verbal, and written communication skills.
• Required computer skills of Word, Excel, Outlook, POS systems (knowledge of EZ Suites considered a plus) and time management systems.
• Has the ability to consistently define and achieve goals and objectives. Proven and verifiable team building and leadership qualities with the demonstrated ability to direct, coordinate and control all facets of an active clubhouse operation.
• Has strong organizational and time management skills; identifying the details necessary to consistently achieve high levels of quality, satisfaction, and outstanding member experiences.
• Has the ability to interact effectively before diverse constituencies of members, advisory board members, committees, staff, vendors, and other people who are part of The Governors Club family.
• Has a professional appearance and demeanor and expects the same from his or her team.
• Brings a growth-oriented mindset with a desire to continuously learn, improve, and evolve as a hospitality leader.

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer