Assistant Golf Professional

Property Description:

Ridge Creek Dinuba Golf Club sits in the heart of the Central Valley near Fresno, California. It boasts an award-winning par 72 Championship John Fought designed golf course. The clubhouse features The Patio Grill, a full-service restaurant with spectacular patio that overlooks the 9th green and surrounding course and the “Event Center,” with a capacity of up to 350 persons for special events. With service from buffets to more formal sit down plated events, Ridge Creek Dinuba holds more than 100 hospitality oriented events on an annual basis.

 

Position Summary

The Assistant Golf Pro assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that pass-holders and guests receive outstanding customer service, which meets or exceeds their expectations.   The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

 

Essential Duties and Responsibilities

• Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and/or external customer service and speed of play.  Recommend plans for continued improvement.
• Interact with pass-holders, members and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

 

Education/Qualifications/Certifications

• PGA or LPGA apprentice or better, preferred, but not required.
• Min 1year experience in the golf or hospitality industry preferred.
• Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Position Physical Requirements

Must have the ability to:

• Read and write (English).
• Communicate verbally with staff members and/or customers with or without the use of two-way radios.
• Give and/or follow verbal and written instructions.
• Supervise subordinates.
• Visually inspect all work areas, golf course and grounds.
• Give physical demonstrations of the golf swing.
• See players on the golf course and follow the flight of golf balls.
• Operate vehicles and equipment for several hours at a time.
• Perform mathematical calculations involving fractions, decimals, and percentages.
• Retrieve, read and interpret information from technical sources.
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.
• Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.

 

Supervises

Golf shop staff and outside services.

 

Working Conditions

Work hours may include days and evenings on weekdays and weekends.  Subject to inside and outside environmental conditions.  May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.

 

Machine/Equipment/Tools Used

General office machines such as personal computers, printers, copiers, calculators, telephones, etc.  Golf clubs, golf cars.

 

Classification:
Full-Time, Non-Seasonal, Hourly, Non-Exempt.

Wage Range:
$18 – $22 hourly based on experience.

* Qualified candidates please include a cover letter expressing your interest along with your resume.

KemperSports Management is an Equal Opportunity Employer