Assistant Golf Professional

Property Description:

Brickshire Golf Club is a semi-private 18-hole championship golf course that offers public golf, memberships, dining, instruction, and special events. The golf course stretches from 4892 to 7291 yards of Championship Golf, designed by Tom Clark and Curtis Strange.  Brickshire Golf Club is located in New Kent County which is recognized as one of the fastest growing localities in the United States. Voted 1st Runner Up in Best Golf Course Category in 2018 Richmond Times Dispatch Best of Richmond.

Position Summary:

The Assistant Golf Pro assists the General Manager/Director of Golf  with all golf shop activities and outside services operations and is responsible for ensuring that pass-holders, and guests receive outstanding customer service, which meets or exceeds their expectations.   The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:

• Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play.  Recommend plans for continued improvement.
• Have a high standard of customer service and train staff on True Service.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, leagues, group outings, indoor golf simulators and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Qualifications:

• PGA Class A Professional or Associate actively pursuing membership.
• Min 1 year experience in the golf or hospitality industry preferred.
• Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Supervises:

Golf shop staff, outside services, starters, rangers

Classification:

Full-time, Non-Seasonal, Hourly, Non-Exempt

KemperSports Management is an Equal Opportunity Employer