DELIVERING SUPERIOR CUSTOMER
KemperSports understands that delivering an exceptional customer experience is the most important component to managing any hospitality venue and one that is essential to achieving peak performance.
KemperSports currently manages hospitality venues on behalf of private investors, large corporations, municipalities and other public-agency clients. With a commitment to superior guest experiences, we deliver the unmatched service synonymous with our name while leveraging our national purchasing power and established procedural efficiencies to maximize facility performance. Our turnkey management services include sales and marketing, food and beverage operations, hospitality and lodging operations, revenue management, benefits administration, payroll and accounting services and staff training.
Hospitality Management Services & Programs
This proprietary service program is designed to improve and enhance employee communication skills with guests and other staff members. The program is administered by our operations group and involves on-going education. The True Service™ strategy is a commitment to achieving personal relationships with guests in order to take the facility to the highest level of operating professionalism and financial success.
By providing numerous resources that include best practices guides, webinars, revenue-generating programs and contract templates, the Center of Excellence helps the sales and marketing staff at each of our managed properties optimize their sales efforts. It also includes our proprietary online marketing crash course, Digital University, and the most advanced Pace Reporting tools in the industry.
At KemperSports, a strong safety culture is at the heart of everything we do. In collaboration with the risk management experts at Aon Global, we have created this proprietary safety program which includes a comprehensive manual and action plan for each property we manage.
NATIONAL PURCHASING POWER & EXPENSE MANAGEMENT
By leveraging our national purchasing power and strategic partnerships we are able to save our clients thousands of dollars on equipment, supplies and services annually.