General Manager

Property Description:

Goldeneye Club is an exclusive private golf club located in the heart of Lake Geneva, Wisconsin, offering a refined and intimate golf experience in one of the Midwest’s most scenic destinations. The club features a beautifully maintained 18-hole golf course that blends rolling terrain and mature woodlands to challenge players. With a strong emphasis on member enjoyment, course conditioning, personalized service, Goldeneye delivers a pure golf environment rooted in tradition and quality.

Beyond the course, Goldeneye Club is defined by its close-knit membership, understated elegance, and commitment to exceptional hospitality. Members enjoy thoughtfully curated events, attentive staff, and a welcoming clubhouse atmosphere that serves as a gathering place for both social connection and relaxation. Goldeneye Club offers the ideal balance of privacy, championship golf, and a premier Lake Geneva lifestyle, making it one of the region’s most distinctive private club experiences.

 

Company Description:

KemperSports is a premier provider of golf course and hospitality management services. With over 40 years of experience, the company manages more than 200 properties across the United States, including championship golf courses, country clubs, and resort properties. KemperSports prides itself on delivering exceptional guest experiences, fostering a positive workplace culture, and achieving financial performance excellence for the properties it manages. The company is known for its commitment to sustainability, community engagement, and high standards of service.

 

Position Summary:

Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.  Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

 

Essential Duties and Responsibilities:

• Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
• Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.

 

Qualifications:

• College degree preferred.
• 5 years’ applicable functional, supervisory and/or management experience, preferably in the golf industry.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Supervises:

Department Managers

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

 

KemperSports Management is an Equal Opportunity Employer